Improves Communication & Reinforce Relationship
During a videoconference you can see the facial expressions and body language of conference participants. These are important aspects of communication that are lost with a basic telephone call. Videoconferencing allows the opportunity for more of your staff to have contact with your customers. From your customer’s perspective, the only person ever seen is the salesperson from your company. Wouldn’t it improve your business relationship with your best customers if they got to meet more of your internal employees?
Reduces Travel Costs
In today’s economy, cutting down on company travel expenses is usually a real attention grabber. In practice, the results are mixed. Individuals still like to go places and visit clients and associates in person. Nothing can replace meeting someone face to face for the first time and shaking hands. There are, however, numerous situations where you can save a lot of money on airfare and hotel costs, not to mention saving the loss in productivity from being out of the office.
Allows Multi-point Meetings Across Time Zones & International Boundaries
Videoconferencing lets you put together a meeting of various people, from different locations, for a common discussion. Participants can be across the country or on the other side of the globe. For example, you can have sites in London, New York and Tokyo, all with multiple personnel, participate in the same videoconference.
Improves Effectiveness
We all know that "a picture is worth a thousand words." Videoconferencing is the perfect example of how true this statement is. A live video call is much more effective than a phone call in many situations. For example, your engineering staff needs to show one of your vendors a problem with a purchased component. Visually seeing the part during a videoconference is far more effective and meaningful than trying to describe it over the phone.
